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Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with o2. The direct number can be found here at a lower cost. Calls are charged at £6 plus your phone company’s access charge.

o2.co.uk

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with o2? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

o2

Customer Services

Website

https://www.o2.co.uk/contactus

Address

o2 Correspondence Team PO BOX 694 Winchester SO23 5AP

Phone

0344 809 0202

Hours

Mon - Fri 8am - 9pm Saturday 8am - 8pm Sunday 8am - 6pm

o2 is a global brand name owned by the Spanish telecommunications company Telefónica. The company uses the o2 brand for its subsidiaries in the United Kingdom and Germany. Since 2018, it is also used as a secondary brand in Spain

Important Information:

Lost or stolen device

If your device has been lost or stolen, o2 is available 24 hours a day to help. They can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let them and the police know within 24 hours. If it’s been lost, just let them know within 24 hours. They will then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

If you’re a Pay Monthly customer, call on:
0344 809 0202, or +44 7860 980 202 if you’re abroad.

If you’re a Pay As You Go customer you’ll need to call:
0344 809 0222 or +44 7860 980 202 if you’re abroad.

If you’re a business customer, call:
0800 977 7337 or +44 7860 980 202 if you’re abroad.

If you have phone insurance, they will also help you make a claim and replace your mobile.

Making a claim

If you’re making an insurance claim, they transfer you directly to o2 Insure, who will process your claim. You’ll also need at least one of the following:

A crime reference number from the police.
A loss reference number from the police or a relevant authority (e.g. Transport for London).
The name of the police station where you reported your phone lost/stolen, and the name and badge number of the officer you spoke to.

Contacting us o2

Once you have this info, you can get in touch straight away using Live Chat, or on the numbers above.

Problems paying your bill? o2 will help.

o2 are there to support you if you don’t think you’ll be able to pay your bill on time. There are lots of options they can discuss to help you when times get tough. Get in touch with their Payment Management Team who will find a solution that’s right for you. The options could include:

Changing your bill date
Moving you to a different tariff, if you’re on an o2 Refresh tariff bought on or after 22 March 2018
Adding or lowering your Spend Cap, if you have one
Keeping an eye on your usage and bill in My o2
Setting up an affordable repayment plan to help you clear your arrears. If they do this, they might restrict some of your services, to stop you from incurring further charges
Moving you to Pay As You Go. If you’re in contract, there’ll be an early termination fee in line with their terms.

Get in touch

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Directory Network

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