Call Connection Service

This call connection service is provided by Directory Network Ltd and is in no way linked or affiliated with Vodafone. The direct number can be found here at a lower cost. Calls are charged at £6 plus your phone company’s access charge.

All calls to our directory and call connection service are charged at a flat rate of £6 plus your phone company’s access charge.

Our Service: Calling from a Landline? Have a pen & paper ready.

Large businesses don’t like customers making telephone calls, so make it as difficult as possible on their website to hide away the contact telephone numbers and instead push you through to endless FAQ pages on their website. Directory Network makes it easy. Just select the business that you want to be connected with, then, click the call now button and we will do the rest.

When you use our services, we confirm the price of the service to you on the call. In addition, we will also read out to you the direct contact number for the service that you call. We recommend having a pen and paper to hand so that you can write this number down and contact them directly if required. Following the call, if you called from a mobile, we will also send you a free text with the services direct telephone number on it.

Want to record your call with Vodafone? Directory Network offers a simple solution at no additional cost – simply select from the options to record your call and once the call is complete, we will send you a free text message with a link to your recording.

Our call recordings are sent to you by SMS once you finish your call. The call recording link is available for 30 days and we would recommend that you download the recording and store it in a safe place if you require it after the 30 day period.

If you are calling from a landline and wish to retrieve your call recording, you will need to use our contact form. Please tell us the telephone number you called from and an email address and we can send the call recording to you.

Directory Network connects customers to a wide range of businesses, including; travel, delivery services, catalogue and online shopping, mobile phone providers and energy suppliers.

We save customers time and connect you quickly through to the business that you wish to speak with.

The services mentioned on this website are provided by Directory Network Limited. We are not affiliated to or linked to any of the businesses mentioned on our website. We offer a call connection service

Vodafone

Customer Services

Address

Vodafone House, The Connection, Newbury, Berkshire RG14 2FN

Phone

0333 304 0191

Hours

7-days a week 8am to 9pm

Vodafone Group plc is a British multinational telecommunications company. Its registered office and global headquarters are in Newbury, Berkshire, England. It predominantly operates services in Asia, Africa, Europe, and Oceania.

Vodafone is a world-leading technology communications company with 625 million+ global customers, a presence in 65 countries and 94 million+ business IoT connections.

Report a lost or stolen device

If you’ve lost your device or it’s been stolen, it’s very important you let Vodafone know as soon as you realise. You should also wipe the device of personal information.

The sooner you let Vodafone know, the sooner they can block your account and stop anyone racking up ‘unauthorised charges’. If you don’t report your phone missing within 5 calendar days, you may have to pay all charges made outside of your allowance.

If you report your phone missing within 24 hours, the maximum you’ll need to pay for any unauthorised charges outside of your allowance is £100.

If you miss the 24-hour window but report your phone missing within 5 calendar days, the maximum you’ll need to pay for any unauthorised charges outside of your allowance is £500.

Report your phone lost or stolen here

How do I make a complaint
If something about Vodofone service has left you feeling unhappy, they want to know, so they can put things right.

To make things easier, there are a few different ways you can make a complaint

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